Privacy Policy
Last updated: July 15, 2026
Overview
Kionas Inc. (“we,” “us,” or “our”) manages personal information with the utmost care. We comply with the Act on the Protection of Personal Information (APPI) and other applicable laws, and are committed to protecting personal information by building robust privacy protection systems and ensuring all employees understand the importance of personal data protection.
Data Controller
- Company — Kionas Inc. (株式会社キオナス)
- Location — 4-2-6 Hiraoka Koen Higashi, Kiyota-ku, Sapporo, Hokkaido, Japan
- Contact — Contact Form
Purpose of Use
We use your personal information to contact you, provide information about our services, and respond to your inquiries via email or other materials. We may also use it for the following purposes:
- Product & service delivery — Providing products, services, and customer support
- Transaction records — Maintaining purchase records for tax and accounting compliance
- Security — Preventing fraud and protecting against unauthorized access
- Service improvement — Analyzing website usage to improve the user experience
We do not use your data for automated decision-making or profiling. We do not sell, rent, or trade your personal data to third parties.
Data Security
We keep your personal information accurate and up-to-date, and take necessary measures to prevent unauthorized access, loss, damage, alteration, or leakage of personal information by maintaining security systems, establishing management structures, and providing thorough employee training.
- Organizational measures — Assigning personnel responsible for personal data protection
- Technical measures — SSL/TLS encryption, access controls, and firewalls
- Physical measures — Restricting access to server facilities
Disclosure to Third Parties
We will not disclose your personal information to third parties except in the following cases:
- When we have your consent
- When we entrust the handling of personal information to the extent necessary to achieve the purpose of use
- When disclosure is required by law
External services
We use the following external services, which may process your personal data:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Stripe, Inc. | Payment processing | stripe.com/privacy |
| Google Fonts | Web font delivery | policies.google.com/privacy |
| Google Analytics | Website access analytics | policies.google.com/privacy |
Data Retention
- Purchase records and transaction data — Retained for the legally required period after the transaction ends (under Japanese tax and accounting laws)
- Support correspondence — Retained for up to 2 years after the last interaction
- Server access logs — Automatically deleted after 90 days
Changes, Corrections, and Deletion of Personal Information
When we receive a request for disclosure, modification, correction, or deletion of personal information, we will verify your identity and respond appropriately.
Cookies and Analytics
Our website uses cookies and similar technologies to provide basic website functionality, improve our website, and understand how visitors use our pages.
We may use the following types of cookies
Essential cookies — These cookies are necessary for basic website functionality, such as security, session management, and form submission. These cookies cannot be disabled through our website.
Analytics cookies — We may use Google Analytics to understand website usage, such as page views, traffic sources, browser information, device information, and approximate geographic information. Google Analytics may use cookies or similar technologies. We use this information to improve our website and services.
| Type | Purpose | Duration |
|---|---|---|
| Essential | Website security, session management, form submission, and basic functionality | Session or as technically required |
| Analytics | Website usage analysis through Google Analytics | Up to 12 months, or as configured by Google Analytics |
We do not use advertising cookies or tracking cookies that follow you across other websites for targeted advertising.
If you are located in a region where consent is required, analytics cookies will be used only after you have given your consent.
You can manage or disable cookies through your browser settings. You may also change your cookie preferences through the cookie banner or cookie settings link, where available.
For more information about how Google processes data, please see:
https://policies.google.com/technologies/partner-sites
Access Logs
Our website collects the following access logs for statistical purposes. These logs may include online identifiers such as IP addresses and user agent information.
- IP address of the access source
- Date and time of access
- Type of information requested from the web server
- User agent information (browser or application name, version, etc.)
Rights for EEA/UK Residents (GDPR)
Under the General Data Protection Regulation (GDPR), residents of the EEA and the United Kingdom have the following additional rights:
- Right to Data Portability — Receive your data in a structured, machine-readable format
- Right to Restrict Processing — Request limitation of how we process your data
- Right to Object — Object to processing based on legitimate interest
- Right to Lodge a Complaint — File a complaint with your local Data Protection Authority
- Right of Access — Request a copy of the personal data we hold about you
- Right to Rectification — Request correction of inaccurate or incomplete personal data
- Right to Erasure — Request deletion of your personal data, subject to legal retention obligations
📋 Cross-Border Data Transfer Notice Your personal data may be transferred to and processed in Japan, where Kionas Inc. is located. Japan has been granted an adequacy decision by the European Commission (Commission Implementing Decision (EU) 2019/419), confirming an adequate level of data protection.
Changes to This Policy
We will review and improve this policy as necessary in response to changes in laws and social conditions. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.
Contact Us
Kionas Inc. — Privacy Inquiries For any questions regarding our handling of personal information, please contact us via our contact form.